Terms of Service

Florink is an app. The bookkeeping, payroll and sales tax services in your plan are performed only by the accounting team, the CPA firm registered with the Texas State Board of Public Accountancy that is affiliated with Florink and named in your engagement letter, under the engagement letter you sign at signup. Florink is not a CPA firm and does not perform accounting services or give tax advice. The Florink app is included in your plan; you do not need to buy separate bookkeeping, payroll or sales tax software.

Your engagement letter controls the accounting services, the fee, automatic renewal, refunds and cancellation. If these Terms and the engagement letter differ on any of those, the engagement letter controls.

Tax returns are not part of a plan. If you add a tax return service, it is quoted and agreed separately.

Payroll and sales tax are available in the states listed on our pricing page and in your engagement letter, with the limits of your plan.

You must give us accurate information, keep sign-in details private, use the second sign-in factor we require, and tell us promptly if you think someone has accessed your account without permission. You decide who in your business has access, and you are responsible for what they do in the account.

The service works when we have what we need on time. You agree to:

• connect your bank and card accounts, or send statements, and keep them connected;
• send payroll hours and changes before each payroll deadline, and review payroll before it is paid;
• keep enough money in your account to fund payroll and tax payments when they are due;
• answer our questions and forward notices from tax agencies promptly; and
• have the right to give us the information you send, including information about your employees and contractors.

We communicate in writing, in the app and by email, and answer questions sent in the app within one business day. Questions that need research may take longer; we tell you when to expect the answer. We do not offer phone support. You agree to receive notices, records and other communications electronically at the email address on your account.

If the accounting team runs your payroll or sales tax, it answers payroll and sales tax notices for the periods it handled, as your engagement letter describes. Notices for earlier periods or for returns it did not prepare are quoted separately. Any tax you owe remains yours to pay.

Florink connects with banks, payment processors, marketplaces such as Amazon, and other services you choose. Those services have their own terms, and their availability is outside our control. When you connect one, you authorize us to access it for the purposes in our Privacy Policy and to carry out the instructions you give.

You pay the fees for your plan and any add-ons shown in your order and engagement letter. Florink bills and collects the fee for the accounting team. Your plan renews automatically, each month or each year as you chose at checkout, until you cancel. You can cancel at any time in the app under Settings, Billing, or by email to support@florink.com; there is no cancellation fee. Refunds follow your engagement letter. We tell you in writing at least 30 days before a price change takes effect.

You may not:

• use Florink for anything unlawful, fraudulent or deceptive;
• access another business's data or try to get around security or usage limits;
• upload malware or interfere with the service; or
• copy, resell or reverse engineer Florink except where the law allows it.

Your business owns its data. You can download your records at any time. You give us the rights we need to host, process and use it to provide the service, as our Privacy Policy describes. When you leave, you keep read-only access and export for at least 90 days, and we provide the records you need to continue with another provider.

The Florink app, its design and its content belong to Florink or its licensors. We give you a limited, non-exclusive, non-transferable right to use it for your business while your plan is active.

Tax elections and planning decisions are yours to make. The accounting team explains options in writing when you ask, as your engagement letter describes; the software itself does not give legal, tax or investment advice.

We may suspend or end the service if fees go unpaid, if these Terms are broken, or to protect the service or comply with the law, and we will tell you in writing first unless the law or a security risk prevents it. Your engagement letter sets how open tax filings are finished when service ends.

To the extent the law allows, the Florink app is provided “as is.” We do not promise that the app will be uninterrupted or error-free, or that third-party data will be accurate. The accounting team's promises about its work are in your engagement letter.

To the extent the law allows, Florink is not liable for indirect, incidental, special or consequential damages, or for lost profits, and our total liability for any claim is limited to the fees you paid in the 12 months before the claim. For the accounting services, the engagement letter sets the limits. Nothing in these Terms limits liability that cannot be limited by law, including rights under the Texas Deceptive Trade Practices Act that cannot be waived.

These Terms are governed by the laws of the State of Texas. Unless the law requires otherwise, disputes will be heard in the state courts in Denton County, Texas; either side may bring an individual claim in small claims court (justice court) instead.

We will post changes here and update the date above. If a change is material, we will tell you in writing at least 30 days before it takes effect.

Questions about these Terms? Email Florink Inc. at support@florink.com.